Event Overview
The Order Shipped event keeps customers informed about their delivery status, reducing support inquiries and building trust.Use Cases
- Shipment notifications
- Partial shipment management
- Delivery preparation reminders
- Tracking engagement
- Signature requirement alerts
Event Attributes
| Field | Type | Description |
|---|---|---|
| order_id | string | Unique order identifier |
| order_number | string | Human-readable order number |
| order_url | string | Order details page URL |
| order_date | string (ISO 8601) | Original order date |
| shipment_id | string | Unique shipment identifier |
| tracking_number | string | Carrier tracking number |
| tracking_url | string | Carrier tracking page URL |
| carrier | string | Carrier code |
| carrier_name | string | Carrier display name |
| shipped_date | string (ISO 8601) | Shipment dispatch date |
| estimated_delivery_date | string (ISO 8601) | Expected delivery date |
| delivery_time_window | string | Delivery time window |
| shipping_method | string | Shipping method used |
| shipping_tier | string | Shipping speed tier |
| total_items | integer | Total items in order |
| total_quantity | integer | Total quantity in order |
| shipped_items | integer | Items in this shipment |
| shipped_quantity | integer | Quantity in this shipment |
| is_partial_shipment | boolean | Partial vs complete |
| shipment_number | integer | Current shipment number |
| total_shipments | integer | Total expected shipments |
| order_total | number | Total order value |
| shipment_total | number | Value of this shipment |
| currency | string | Currency code |
| shipping_address | object | Delivery address |
| products | array | Products in shipment |
| requires_signature | boolean | Signature required flag |
| delivery_instructions | string | Special delivery notes |
| estimated_transit_days | integer | Days in transit |
delhivery- Delhiverybluedart- Blue Dart Expressdtdc- DTDC Courierfedex- FedEx
Payload Example
{
"attributes": {
"order_id": "ORD-001",
"order_number": "1001",
"order_url": "https://example.com/account/orders/ORD-001",
"order_date": "2026-02-05T13:30:00+05:30",
"shipment_id": "SHIP-001",
"tracking_number": "TRACK-123456",
"tracking_url": "https://carrier.com/track/TRACK-123456",
"carrier": "delhivery",
"carrier_name": "Delhivery",
"shipped_date": "2026-02-05T14:00:00+05:30",
"estimated_delivery_date": "2026-02-10T18:00:00+05:30",
"delivery_time_window": "10:00 AM - 02:00 PM",
"shipping_method": "Delhivery Direct",
"shipping_tier": "standard",
"total_items": 1,
"total_quantity": 1,
"shipped_items": 1,
"shipped_quantity": 1,
"is_partial_shipment": false,
"shipment_number": 1,
"total_shipments": 1,
"order_total": 89.99,
"shipment_total": 89.99,
"currency": "USD",
"shipping_address": {
"first_name": "John",
"last_name": "Doe",
"address_line1": "123 Main St",
"city": "Mumbai",
"country": "India"
},
"products": [
{
"product_id": "PROD-123",
"product_name": "Leather Boots",
"sku": "BT-001",
"quantity": 1,
"price": 89.99,
"total": 89.99
}
],
"requires_signature": true,
"delivery_instructions": "Leave at front desk",
"estimated_transit_days": 5
}
}